Support

Click for a list of frequently asked questions regarding the Babe Ruth League Ripken Baseball Coaching Education Program.

Our technical support line is open from 7 a.m. to 7 p.m. Central time to serve your technical needs. If you’re experiencing difficulty with an online course or test, call 1-800-747-4457 during these hours.

If you prefer, you can submit a technical support request via e-mail.

Whether you call or e-mail your request for technical support, please be prepared to provide the following information. It will greatly assist our technical support specialist in diagnosing your problem.

  1. The type of hardware you are using
  2. The operating system you are using
  3. The exact wording of the error message(s) or the message number(s) appearing on screen
  4. A complete description of what happened and what you were doing when the error message appeared
  5. An explanation of how you tried to solve the problem
  6. The type of browser you use
  7. Your modem speed

Technical Requirements for viewing the course
Supported Internet Browsers:

Internet Explorer 6 or higher (Win)
Firefox 1.x†
Netscape Navigator 7.1 to 8.x† (Win)
Mozilla 1.7.x†
Safari 2.x
† If you use one of these browsers and have the "AdBlock" extension, you should disable it.

Screen Resolution
Computer monitor preferences set for 800 x 600 resolution or larger.

Additional Software
Adobe Flash Player version 8 or higher. Download Adobe Flash Player.
Please close and restart your browser after installing Adobe Flash Player.
Adobe Reader version 5 or higher. Download Adobe Reader.